Stanford Professor Robert Sutton, one of my favorite authors, has written six excellent management books. My favorite to date was written in 2007 - a New York Times best seller titled The No A**hole Rule. You can fill in the *'s on your own :)
In the book, Sutton lays out a dirty dozen list of common everyday actions that a**holes use and how some companies - including JetBlue, Men's Wearhouse, and Google - have created work environments where positive self-esteem is used to build a more productive, motivated, and satisfied workforce.
Here's Sutton's dirty dozen list:
- Personal insults.
- Invading one's personal territory.
- Uninvited personal contact.
- Threats and intimidation, both verbal and non-verbal.
- Sarcastic jokes and teasing used as insult delivery systems.
- Withering email flames.
- Status slaps intended to humiliate their victims.
- Public shaming or status degradation rituals.
- Rude interruptions.
- Two-faced attacks.
- Dirty looks.
- Treating people as if they are invisible.
You don't have to in be a position of power or money to be an a**hole. The pic above is a good example. Most would assume the Corvette parked that way first but - maybe it was the Jeep...... Regardless of whether you drive a Corvette or a Jeep - Sutton is always a good read.
He's published a seventh book this year - Scaling Up Excellence: Getting to More Without Settling for Less. I just grabbed the Kindle edition and will start reading the new book this evening. Looking forward to it.